Privacy Policy
The PHTAYA platform is committed to handling player information with care and protecting account privacy.
Last updated: 8 March 2026
Our privacy commitments: PHTAYA treats the privacy and security of player information as an important responsibility. This policy explains how information connected with your account, payments, support requests and gaming activity may be handled when you use the platform.
1. About this policy
We understand that personal information matters. This Privacy Policy describes the types of information PHTAYA may collect, why it may be needed, how it may be used or shared, and the safeguards applied to account-related information. By accessing the platform, you acknowledge this policy and the practices described in it.
PHTAYA is an online gaming platform serving Philippine adults aged 21 and above, with account access, payments, customer support and gaming services. The platform may review and update its information-handling practices as needed to support account security, payment processing, user safety and responsible participation. Please review the current policy and applicable promotion terms before using any service.
2. Information we may collect
To support account registration, verification, deposits, withdrawals, customer service and gaming access, PHTAYA may collect information supplied by you or generated through your use of the platform. Only information relevant to these functions should be provided, and users should keep their account details accurate and secure.
| Information category | Typical examples | Why it may be needed |
|---|---|---|
| Personal details | Name, date of birth and address | To support identity checks and confirm that the player meets the 21+ age requirement |
| Contact details | Email address and mobile number | To verify the account and respond to account or support-related communications |
| Financial and payment information | Selected payment method and transaction records | To record and process deposits and withdrawals in line with the applicable account and payment requirements |
| Device and technical information | IP address, browser type and cookies | To help protect account access, monitor unusual activity and support fraud-prevention measures |
| Gaming activity | Betting history and win-or-loss records | To maintain account records, improve the gaming experience and support responsible participation |
- Information entered during registration, such as your name, email address, mobile number and address
- Documents used for identity verification, such as an identity card, passport or driving licence
- Payment and banking details, including an account number or card information where requested for an available payment function
- Transaction history and betting records linked to your account
- Device and browser details, including IP address and cookie information
- Messages and details shared through customer support communications
3. How we may use information
PHTAYA may use account information only for relevant and lawful platform purposes, including providing services, managing accounts, processing payments, supporting security and meeting responsible gaming requirements. Information should be handled consistently with this Privacy Policy and any applicable requirements. Where a particular feature or promotion has additional conditions, those terms should also be reviewed before participation.
- To create, verify and manage your player account
- To check your identity and confirm that you are old enough to participate
- To process deposits, withdrawals and related transaction records
- To record bets, operate eligible games and process any applicable winnings in accordance with the current game and promotion terms
- To provide customer support and respond to account-related requests
- To detect, prevent and address fraud, money laundering and other prohibited activity
- To improve our services and develop new features for a better user experience
- To send promotional offers, service news and updates when you have given the required consent
- To support responsible participation and help maintain a safer gaming environment
- To meet applicable legal, regulatory and law-enforcement requirements
4. Information Sharing and Disclosure
PHTAYA does not sell your personal information to third parties. We may, however, share selected information when necessary to operate our services, process transactions, meet legal obligations or protect the platform and its users. Where information is shared, we require the relevant third party to handle it confidentially and apply suitable security safeguards.
- Payment processors and banking partners, where needed to process deposits, withdrawals and other transactions
- Identity-verification service providers that assist with account checks and compliance procedures
- Customer-support technology and software providers that help us manage user enquiries
- Marketing and analytics partners, where you have provided the necessary consent
- Law-enforcement agencies when disclosure is required by law or a valid legal request
- Regulatory authorities when information is needed for compliance or licensing purposes
Security commitment: The third parties we work with are expected to follow strict privacy and security requirements. Their agreements with PHTAYA require them to protect personal information, use it only for authorised purposes and apply appropriate safeguards.
5. Data Protection
PHTAYA treats the protection of personal information as a serious responsibility. We use established security practices and technology to help protect data against unauthorised access, alteration, loss or misuse. Our security controls are reviewed, updated and tested regularly as part of our ongoing protection programme.
- 256-bit SSL encryption for data transmitted between your device and our services
- Secure servers with database encryption and controlled data storage
- An optional two-factor authentication (2FA) feature for added account protection
- Regular security reviews, audits and penetration testing
- Firewalls and intrusion-detection controls to help identify suspicious activity
- Restricted staff access supported by role-based permissions and strict access controls
- Routine backups and disaster-recovery arrangements to support service continuity
6. Cookies and Tracking Technologies
PHTAYA uses cookies and similar technologies to support site functions, remember selected preferences, understand how the service is used and improve your browsing experience. Cookies are small text files stored on your device that help a website recognise settings and provide a more consistent experience.
- Essential cookies that are required for core site features and account functions
- Performance cookies that help us assess site speed, reliability and overall performance
- Functional cookies that remember preferences and support a more convenient experience
- Targeting cookies that may be used to provide advertising or promotional content relevant to your interests
You can review, manage or disable cookies through your browser settings. Please note that turning off certain cookies may affect the availability or proper operation of some site features.
7. Your Rights
As a PHTAYA user, you may have rights concerning the personal information we hold about you. We respect these rights and provide reasonable assistance when you wish to exercise them. To submit a request or ask about your privacy options, please contact our customer support team.
- Right of access: You may ask what personal information we hold about you and request a copy where applicable
- Right to rectification: You may request the correction of personal information that is inaccurate or incomplete
- Right to erasure: You may ask us to delete your personal information when there is a valid legal basis for doing so
- Right to restriction: You may request that we limit how your personal information is processed in certain circumstances
- Right to portability: Where applicable, you may request your information in a usable format for transfer to another service
- Right to object: You may object to particular types of processing, including processing based on legitimate interests or direct marketing where applicable
- Withdrawing Consent: You may withdraw your consent at any time, subject to applicable requirements.
8. Data Retention
PHTAYA keeps personal information only for as long as it is reasonably needed for account access, service administration, security, and legal requirements. Retention may vary depending on the type of information and the reason it was collected.
- Active accounts: Information may be retained while the account remains in use.
- Inactive accounts: Information may be reviewed and retained only when needed for legitimate operational or legal purposes.
- Closed accounts: Certain records may be kept when required by applicable legal or compliance obligations.
- Transaction records: Relevant payment and gaming records may be retained for accounting, security, dispute-handling, or audit purposes where necessary.
9. Children’s Privacy
PHTAYA services are intended for adults aged 21 and above. We do not knowingly invite anyone below the legal participation age to use our services. If we learn that information from an underage person has been submitted, we will take appropriate steps to review and remove it where required.
10. Privacy Policy Updates
PHTAYA may revise this Privacy Policy when our services, security practices, or legal obligations change. Material updates may be communicated through the website or other suitable account channels. Please review the latest version before continuing to use the service.
Our Data Protection Commitment
Security controls
PHTAYA applies appropriate security measures to help protect information during account access, payment activity, and service use. No online system can be guaranteed completely risk-free.
Privacy-focused handling
We handle personal information only for stated service, account, security, support, and compliance purposes, and limit access to what is reasonably necessary.
Account verification
Account and transaction checks may be required to support identity verification, payment security, fraud prevention, and responsible platform operation.
Protected systems
PHTAYA uses controlled systems and security monitoring practices to help safeguard account information. Members should also protect their login details and avoid sharing passwords or one-time codes.
Fraud prevention
PHTAYA may review unusual account, payment, or gaming activity and take appropriate action when activity appears suspicious or inconsistent with platform rules.
Compliance
PHTAYA reviews its information-handling practices against applicable requirements and may update internal controls when necessary.
Contact Customer Services
For privacy questions or concerns, please contact us through the details below:
Email: [email protected]
Customer support: Please use the available PHTAYA support channels for assistance.
Data Protection Contact: [email protected]
Play with your information protected and your choices respected.
Create your PHTAYA account responsibly and review all current promotion terms before participating. PHTAYA is for adults aged 21 and above.
